Customer Success Manager

About Nectir

Nectir is the secure AI infrastructure purpose-built for schools. Nectir AI provides 24/7 personalized learning support grounded in course content, without compromising trust, outcomes, or academic integrity. Nectir AI can be integrated into existing Learning Management Systems and is fully FERPA- and SOC 2-compliant. Trusted by 80,000 students across 100+ campuses, Nectir is backed by independent, peer-reviewed research demonstrating a 7.5% campuswide GPA increase.

About the Role

We are looking for a Customer Success Manager to own and grow relationships with our higher education partners from onboarding through renewal.

This role works directly with administrators, faculty, and institutional leaders who are navigating how AI can responsibly support teaching, learning, and student success. You will be the primary point of contact for a portfolio of college and university partners, helping them see measurable value from Nectir and build the internal momentum needed for long-term adoption.

We are a Series A company, which means the playbook is still evolving. We are looking for someone who brings both strategic instincts and a hands-on approach. You will help shape how we scale customer success across higher education.

This is a role for someone who enjoys building relationships and solving real problems, not just managing accounts. This role includes approximately 20% travel to support on-site partner visits, conferences, and institutional relationship building.

What You'll Do

Own the Relationship

• Serve as the primary contact for assigned institutions, building trusted partnerships with administrators, faculty, and staff
• Guide partners from initial onboarding through sustained adoption and renewal
• Represent the customer voice internally to ensure Nectir continues to deliver real value to educators and students

Drive Adoption and Usage

• Develop and execute adoption strategies that increase daily usage and expand integration across departments
• Lead onboarding sessions for administrators, faculty, and staff, ensuring every new user understands how to get value from Nectir from day one
• Identify and celebrate wins that demonstrate impact across the institution

Ensure Renewal Readiness

• Track usage trends and engagement data to identify risks early
• Implement proactive engagement plans to maintain high retention across your portfolio
• Use data and success stories to inform renewal and expansion conversations

Collaborate Across Teams

• Partner with Product to translate customer feedback into meaningful improvements
• Work cross-functionally to align on onboarding, training, and enablement resources
• Contribute to case studies and institutional stories that demonstrate Nectir's impact

Expand Institutional Relationships

• Identify opportunities for growth within each institution
• Help guide expansion conversations with senior stakeholders in a consultative, value-first way

What We're Looking For

Must-Haves

• 3+ years of experience in Customer Success or Account Management within higher education, K-12, or edtech
• Deep understanding of how higher education or K-12 institutions make decisions and adopt new technology
• Proven track record driving product adoption, usage growth, and renewals in SaaS or edtech
• Strong relationship-building skills with both administrators and faculty leaders and gets satisfaction from helping partners succeed
• Comfort presenting to senior institutional stakeholders and guiding strategic conversations

• Thrives in ambiguity and is comfortable building processes where few exist
• Brings strategic thinking and operational follow-through in equal measure
• Cares about the mission of improving learning through technology

Nice-to-Haves

• Experience working with AI or learning technology platforms
• Experience in early-stage or high-growth companies

Why This Role Matters

We're a startup, which means the work moves fast, but the impact is real. You will not be a small cog in a big machine here, but the one building the machine itself.

Higher education is at an inflection point with AI, and the institutions that thrive will be the ones with partners who help them navigate it thoughtfully. As an early member of our Customer Success team, you will directly shape how colleges and universities adopt Nectir, what long-term partnerships look like at our company, and how we scale impact across higher education.

Your work will matter to real educators and real students.

What We Offer

• Competitive base salary
• Comprehensive health coverage: medical, dental, and vision (for US-based roles only)
• 401k with employer match (for US-based roles only)
• Equity (stock options), so you share in what we're building
• Flexible, remote-first work environment